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Welcome to Ethos’s Support Centre. Ethos provides its large
customer base with access to a professional and guaranteed support response
service. The Support Centre is manned by a team of dedicated professionals who
have a wealth of technical and business knowledge.
The Support Centre standard working hours are 9.00am -
5.00pm, Monday to Friday (Saturday to Thursday in the Arabian Gulf Countries).
Our staff are able to identify most issues and resolution can be very quick
where remote support techniques are available, but when necessary, the team can
call upon internal specialist developers or refer issues to third party
contacts.
Support Calls
Support calls can be raised to Ethos's Helpdesk by telephone
or email. At the first point of contact you will be required to supply details
of the problem you are experiencing. Please ensure you have the following
details when contacting the helpdesk.
- Your support contract reference
- Support Call Reference I.D. (if an existing call)
- Application and version producing error
- Operating System and Service Pack
- Number of users affected
- Exact wording of the error message
- Steps taken to trigger the error message
To place or progress a support call please use the following
dedicated number or apply online in the customer’s area:
Telephone: (+966) 55 603 11 08
Ethos Support benefits:
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Assistance during every
stage of the application lifecycle from design and development, through testing
and deployment, to ongoing management and monitoring
- Reduced business and
technical risks, enabling effective utilization of our customers' resources
- A greater success rate for
open source-based projects
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