Support When You Need It, Where You Want It
Every
business has key processes but are you sure that you are following
these processes consistently and correctly? Are you even sure you are
aware of what processes your organisation has and what the consequences
are for not following them? How about your colleagues?
Online
Process Support Tools capture these key processes and ensure everyone
is both aware of them and follows them consistently. Critical support
is delivered right to your desktop, when you need it and in a format
that is easily accessible. Through an intuitive flow-chart interface,
you are led through processes ensuring consistent best-practice
performance. These systems can replace paper-based Standard Operating
Procedures (SOPs) or even introduce completely new business processes.
What we do
ETHOS
KM design and build advanced browser-based process support tools. These
capture best practice procedures developed in-company or externally.
This expertise is then translated into visually intuitive process
diagrams that guide you through the process. Links to extra support
material, hints and tips, template documentation or even a glossary of
terms, are included at relevant points in the process. This flexible
software tool can be used to support many difference types of process,
for example:
- HR - Process Support
Find
out more about our HR Support system that is associated with key Human
Resource processes such as Discipline and Recruitment.
- H&S - Process Support
Do
you feel confident that your organisation complies with all its Health
and Safety responsibilities? Our H&S Advisory system provides your
managers with all the information they need, 24 hours a day from
wherever they may be.
- Tech - Process Support
Our
Technical Advisory system captures the expertise of your technical
support staff. Through its intuitive interface it is then makes this
best practice available to your technical team or customers as a
self-service trouble-shooter.
All these
solutions have been developed using our partners modular Process
Support Framework, which ensures your online process tools can
integrate and talk to each other. In projects where processes need
defining in addition to the technology, these would be based on
established best practice and provided by the best in their field
consultants.
The flexibility of these products extends to hosting
which can be undertaken on your server or one of our dedicated servers,
where you can be sure server performance and security is of the highest
standard.
This offers you the following benefits
- 24/7 location independent access
System
access is via a regular browser-based interface allowing access by you
and your staff wherever they may be. Such a facility is becoming
increasingly important as more employees work from home, access the
Internet via new mobile devices or are required to manage virtual teams
- Rapid roll out and content updating
The
rate of business change is accelerating. Producing hard copy manuals of
best practice is becoming impossible. ETHOS KM’s online process support
tools can be online in a matter of days. Your staff using a simple
interface can then perform updates.
- Industry standard technical architectures
The
use of standard Microsoft-based architectures ensures a secure,
scalable solution that will continue to be supported far into the
future.
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